Shipping and Delivery
At Ultimateathletegear, our top priority is to deliver your purchases quickly and reliably through efficient shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: This includes order verification, assembly, and other pre-shipment steps. The duration varies based on your location and our efficiency.
- Shipping Time: Begins after processing and depends on the selected shipping method and destination.
Please note that our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery times may be longer during busy seasons and promotional events.
We partner with USPS, UPS, FedEx, and DHL. The overall estimated delivery time combines both processing and shipping periods.
Estimated Delivery Timeframes
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Estimated Delivery Timeframe |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
Tracking Your Package
- You will receive a shipment confirmation email with a tracking number once your order ships.
- Check the tracking status directly on our website.
- Some carriers may take 5-7 business days to update tracking info. Contact [email protected] if there are no updates after 10 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund.
- Notify us of any unexpected delays so we can assist. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot locate the package, check the delivery location thoroughly.
- Contact the shipping carrier for assistance.
- If the issue persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses. Please verify your shipping details at checkout and notify [email protected] immediately about any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees levied by the destination country.
- Encavy is not liable for customs fees if the package is rejected by the recipient or if delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without guaranteed refunds.
For any questions about our shipping policies, please contact [email protected].