Returns and Refunds

 

Order Changes & Exchanges

Please review your order details—such as size, design, and quantity—carefully before confirming your purchase. Due to our fast processing times, we are unable to accommodate returns or exchanges for incorrect selections like item type, size, or design.

If you need to correct an error, you have a 6-hour window from the time of order placement to cancel and reorder. For any questions before placing your order, please contact us. Your satisfaction is our priority.

Canceling Orders

You can cancel your order within 6 hours of placement. After this period, your order may already be processed or shipped. A 10% cancellation fee of the total order value will apply. To cancel your order, please email us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, all orders will be considered accepted, and refunds will no longer be available.

Eligible Conditions for Returns

  • Item arrived damaged or defective
  • Received a different design from what was ordered
  • Size or material does not match the order
  • Incorrect product delivered
  • Product description does not match the received item

Condition of Returned Items

  • Items must be in original condition and packaging
  • Items must not be worn, washed, or altered
  • Defects must be due to our error
  • Original tags must be intact
  • Minor issues, such as stray threads, are not eligible

Required for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  • Email your refund request and documentation to [email protected].
  • Our Customer Service team will review and respond within 2-3 business days. Ensure email notifications are enabled.

Note: We will provide instructions based on your specific case. Refunds require confirmation of eligibility.

Return Shipping Costs

The customer is responsible for return shipping costs, which will not be deducted from your refund amount.

Refund Processing Time

  • Upon receipt of your returned item, please allow up to 2 business days for processing.
  • You will be notified via email, and a full refund, including original shipping fees, will be issued promptly.

Awaiting Your Refund?

  • Verify your bank account details.
  • Contact your credit card company, as processing times may vary.
  • Refunds typically take 10-15 days to appear, depending on your card provider’s policies.
  • If you still have not received your refund, email [email protected]. We will respond within 2-3 business days.

IMPORTANT NOTES

  • Our return policy is valid for 30 days from delivery. After this period, orders are considered accepted and refunds are not provided.
  • Returns or exchanges are only accepted within the 30-day window. Returns are free of additional fees, except for return shipping costs.
  • We are not responsible for returns lost or damaged in transit or those made without proper communication.